We book out quickly and cannot guarantee we’ll have space for walk-in visits. Admission fees are the same for reservations and walk-ins, so we strongly recommend reserving your spot in advance to guarantee entry. 

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Child Policy: Children under the age of 14 must be accompanied by an adult. We ask that you please have 1 adult per every 3 children. If you know your children require more supervision, please plan the number of adults accordingly. We are more than willing to teach all children proper behavior around cats in order to decrease the likelihood of injury. No running & yelling is one of our most important rules in the cat lounge as cats enjoy a calm environment. Each child will have 2 warnings. After the second time, unfortunately due to the safety reasons and other customer's experience, we will have to end your session. Friday and Saturday evenings from 5pm-close, we host only those 18 and up, puuurfect for date nights. We cannot provide refunds for tickets in the event you are asked to leave or not reading the child policy.
 

CHANGES/CANCEL TO YOUR EXPERIENCE: You can change/cancel your Experience date/time by clicking on "Modify Reservation" in your confirmation email up to 24 hours in advance of your admission start time. We do not provide refunds if there is a no show without cancellation or same day cancellation. If you booked for multiple people, you will have to cancel/reschedule them one by one. If you miss your original scheduled reservation we cannot apply those funds to another reservation.
 

*Tickets are per person, please make sure to update number of people if you are booking for others. If the session is full, we will not be able to add people onsite as walk-ins.

Step 1: Pick appointment type
Step 2: Update the number of people you are booking for
Step 3: Select date & time of the session (number of available spots should be listed for that session)
Step 4: Enter payment detail to finalize booking
*Please arrive 10 minutes early in order to ensure the full time.
*No Swapping allowed.